Shipping and Returns

SHIPPING AND RETURN POLICY

Last updated August 28, 2020

If you are not completely satisfied with your purchase for any technical reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at contact@accasteo.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Accasteo Returns Service
Attn: Returns
RMA #
6 chemin des ecoliers
Caro, Morbihan 56140
France

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. Refunds are made by the means of payment you used when ordering (credit card, paypal or wire transfer).

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

All damaged part received will result of a refund penalty of at least 30% of the amount of the order.

Please Note :

We will only accept refund for undamaged parts, and part received with all accessories

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
return@accasteo.co.uk