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General Terms and Conditions of Use and General Terms and Conditions of Sale of the Accasteo.com site
Scope of application
Accasteo.com distributes to the general public and boating professionals spare parts, equipment, new adaptable or original manufacturer's products for outboards and inboards, in accordance with manufacturers' specifications.
These general terms and conditions of sale and use govern the online sale and consultation of content on the Accasteo.com website. Any Internet user may read the general terms and conditions of sale and use on Accasteo.com (hereinafter the "site"). These general terms and conditions of sale and use apply exclusively between Seaman (hereinafter "we" or "us") and any person visiting or making a purchase (hereinafter "you" or "the Customer") through our website Accasteo.com
Any order placed on our site implies full understanding and acceptance of these general conditions of sale. Accasteo.com reserves the right to modify its terms and conditions of sale and use at any time and without prior notice. Changes made to the general terms and conditions of sale and use, in particular in order to develop its services or to comply with any new applicable regulations, take effect from the time they are posted on the Accasteo.com website
Description of Accasteo services
The Site offers the User the following services (together the "Services"):
- Obtain commercial offers, newsletters, promotional codes relating to the Products on the Site,
- Participate in games and contests,
- Publish notices following an order placed on the Site,
- Make requests for quotes and purchases according to the terms and conditions of these general conditions of sale and use
- Benefit from assistance and contact by email and telephone with Accasteo customer service,
- Take advantage of the advice and tutorials to enable Users to maintain and repair their engines,
- Read news related to Accasteo and the world of boating in general via the Accasteo.com website and the Accasteo Blog,
- Direct access to Accasteo's social network accounts page through Facebook, Twitter, YouTube, LinkedIn icons.
The above list is not exhaustive and may be updated by Accasteo depending on the Services offered on the Site. Accasteo may add, suspend or remove Services without the User's prior consent.
Conditions of access and use of the Services
The Site is accessible free of charge to any User with Internet access. All equipment (computer hardware, software, telephones, etc.) and telecommunications costs (Internet access costs, telephone costs, etc.) to enable the User to access and use the Services shall be borne by the User.
Use of the Services is reserved for persons with full legal capacity to enter into obligations on the Site. The User acknowledges that the specific conditions for the use of, in particular, a promotion or participation in a game or competition are directly indicated in Accasteo's commercial offers and confirms having read them before any use.
The User agrees not to submit any publication on the Site and Services (Customer notices, forum, tutorials, Accasteo professional page on third party sites, Accasteo contact information) that contains content that (non-exhaustive list):
- is unlawful: contains rude, abusive, discriminatory language, etc,
- is unintelligible: random characters, misspelled, illegible, etc.
- presents quotes from competitors,
- presents a note inconsistent with the commentary,
- is considered defamatory,
- relates to a Product / Service that has not been purchased on the Site,
- relates to advice or diagnoses that normally fall within the scope of a professional consultation (for reasons of safety of goods and persons),
- is intended to denigrate a product, the Site or a third party company,
- is unrelated to the Product purchased or the consumption experience noted,
- aims at commercial canvassing (sales, advertising, etc.)
- encourages the purchase from a competitor of Accasteo,
- has concrete elements of conflict of interest,
- contains spam, mentions third party sites (url address) to Accasteo, photos, images,
- involves a call for legal action
Accasteo reserves the right to delete any content that violates the present General Terms and Conditions of Sale and Use, particularly as defined in the publication rules, or that does not comply with the regulatory and legal obligations in force.
Accasteo customer account
For any registration to the Site's services, the User must, except in exceptional cases, hold an Accasteo account and authenticate himself directly on the Site using his login and password. If the User does not have an Accasteo account, then the User must create an account on the Site. You can access the "Your account" section directly from the menu bar on the home page by clicking on "Your account".
The information required to create an account is: a valid e-mail address and a password that meets the security level required by Accasteo. During the first use, other information will be requested from the User: surname, first name, a telephone number, a postal address and a valid e-mail address corresponding thereafter to the User's identifier.
During each new visit, if the User wishes to subscribe to the services mentioned above, place an order or consult his "My Account" space, the User must identify himself beforehand using his strictly personal and confidential information chosen by him.
The User is required to keep his or her login details confidential. In the event of loss, forgetfulness or misappropriated use of his or her identifiers by a third party, the User must immediately inform Accasteo by contacting Accasteo Customer Service.
The prices mentioned on the site are the official public prices provided by the company Seaman, and are valid at the time of the order. They are indicated and invoiced in euros, including all French taxes, but excluding shipping costs, and may be modified without notice. The prices are those indicated on the website on the day the order is recorded and may differ from the prices indicated on other dematerialised media and in our paper catalogue.
The customer is asked to contribute to shipping costs, the amount of which varies according to the carrier selected, the weight and the type of part ordered by the customer. The amount of the shipping costs is indicated on the summary preceding the payment of the order.
Payment of orders
We accept online payments by Visa, MasterCard, other credit cards, transfers, and cheques. Bank or postal cheques are also accepted, but only if they are made out in France and come from a bank with a representation on French soil. Credit card payments are made on PayPlug's secure servers, which ensures total security and confidentiality.
The debit is made when the payment is validated, which triggers the preparation of the order by Accasteo.com's services
Any order placed on the Accasteo.com site obliges the Customer to pay the full price.
Purchases made on the site are subject to a reservation of ownership clause. They remain the property of Accasteo.com until the full price of the order has been received. The Seaman company reserves the right to claim the products sold and remained unpaid. As such, in the event of a claim, the Customer undertakes, until full payment has been made, not to modify, incorporate, resell or pledge the products sold.
The burden of risk is transferred to the Customer upon delivery. From that moment on, the Customer is responsible for the proper conservation of the products.
Accasteo.com shall be entitled to refuse to make a delivery or to honour an order if payment fraud is suspected or if a customer remains unpaid for a previous order.
With the aim of reducing our environmental impact, by making a purchase on our site, the Customer agrees to obtain an invoice exclusively in electronic format. The invoice remains available in the Customer's personal account for a minimum period of 1 year. The Customer can access and print it at any time if he wishes.
Unless otherwise stated, the promotions displayed on the site are valid for professionals and individuals, applicable to any order registered and paid for during the period of validity of the promotion indicated on the site.
Within the framework of promotional actions, promotional codes can be offered at any time by Accasteo. They have a validity date, are not cumulative, transferable and cannot be exchanged or purchased from Accasteo.
Promotion codes are valid only for the period indicated and can only be used once in a single order. A minimum and/or maximum purchase amount can be specified for each coupon.
In order to use a promotional code, the User must connect to his/her Accasteo customer account and must enter his/her promotional code when validating the basket. Promotional codes are not applicable to orders that have already been validated. Unless otherwise specified, only the Customer who has received the promotional code will be able to benefit from it.
In the event of fraudulent use, sales, losses, falsifications, technical errors beyond Accasteo's control and which affect the operation, visibility of the promotional code, Accasteo reserves the right to modify, suspend or cancel it. No refund and no new issue in favour of the User will be made by Accasteo.
The User acknowledges and agrees to have read, prior to any use, the additional specific conditions related to the use of a promotion (offers, promotional codes, etc.) concerning the duration of use, reduced price, etc., which will be directly provided for in the commercial offers sent to Users and/or published on the Site.
As part of the commercial promotions displayed on the Accasteo.com site, you accept the fact that any order registered during a promotional period, and for which payment has not been received during the period of validity of the promotion (before the last day of the promotion at 12:00 noon - GMT+2), will be automatically cancelled.
If a payment by bank transfer or cheque is received after the end of the promotion period, your cheque or refund by bank transfer will be returned to you within 30 days from the date it would have been received at our office. You will be required to send us a RIB for this purpose upon prior request from our sales team by e-mail.
We deliver your parts and articles against payment. As soon as we receive and accept your payment, you will receive an email confirming receipt of payment, then we will send you the tracking information for your package as soon as it is handed over to our carrier.
The products ordered are delivered to the delivery address provided during the ordering process or to the pick-up point. The Customer must ensure that the address provided is accurate and complete. The Customer is responsible for the address error, and Accasteo.com declines all responsibility for the delivery.
If, however, the Customer notes a delivery anomaly (delay, change of collection point, loss of tracking, etc.), Customer Service is available to identify the problem encountered and propose a solution. However, we cannot be held responsible for the delivery times of your orders, attributable solely to the carrier.
We take great care in protecting and packaging the parts we ship. Upon receipt of your order, it is however your responsibility to report any visible damage to the package that may have occurred during transport. If the packaging of the package and (or) its contents are deteriorated, state your reservations on the delivery note detailing the problem, and depending on the seriousness of the deterioration, refuse the package. This reservation will be necessary in order to be able to make a claim to the carrier. If there is any damage to the package, please take photos of the package before and during its opening and send them to us by email so that we can take care of your claim. If the delivery person or the staff in charge of the relay delivery does not give you the opportunity to check the contents, you have the possibility to express your reservations to the carrier within ten days, preferably by registered letter with acknowledgement of receipt (article L.224-65 of the French Consumer Code).
After this period, the delivery shall be deemed complete and the products delivered shall be deemed free of any apparent defect. Consequently, Accasteo.com will no longer accept any claims for damage, missing product, damaged package, broken parts on receipt
Right of withdrawal and return
No return of parts is accepted if it is an order error. It is up to you to find out BEFORE ordering, and if in doubt, to seek the assistance of a competent professional (your mechanic). We cannot be held responsible for the compatibility of the parts ordered with your motor or boat.
We put photos of the best possible quality on our site, as well as the maximum amount of detail in our possession to enable you to ensure that the part is suitable for your engine. By ordering a part on our site, you are therefore solely responsible for your purchase, and thus agree to be considered competent at the time of your purchase. If this is not the case, please do not order yourself and be assisted by a competent person.
We accept returns of parts ordered online within 14 days of receipt of the order, provided that the part is technically faulty, and after obtaining our prior written agreement in the context of an after-sales service return. It is up to you to demonstrate, by providing detailed photos, that the part has a defect and cannot be used in its original function.
In accordance with the legislation in force at the date of creation of the order, the Customer acknowledges and accepts that the right of withdrawal must be made within 14 clear days from the delivery of the services/products provided for distance selling. Return postage will be charged to the Customer. It is up to the Customer to take the greatest care in packaging and protecting returned items. No refund request will be accepted if an item is returned to us damaged, broken, with paint altered or chipped as a result of an order error or a defect related to assembly. The Customer must contact our company by email in order to obtain the modalities of return of the part concerned before returning the part.
Conditions of return and reservations :
MECHANICAL PARTS WITHOUT ELECTRICITY
- We do not accept returns as long as the part has been assembled and used and shows signs of wear and tear or has been damaged due to a lack of precautions during assembly (unless we have agreed to this by email).
MECHANICAL PARTS WITH ELECTRICITY
- We reserve the right not to accept the return request for parts in which electricity is flowing during operation (CDI, coils etc.). All electrical parts must be the subject of a prior agreement by email from us before return.
In the event of a part received in return damaged or abnormally worn, due to a lack of protection during return or due to incorrect handling during assembly, and within the framework of a prior agreement for an exceptional partial refund on our part, the amount refunded will vary according to the condition of the part received after verification by our technical team. The exceptional partial reimbursement may not exceed between 5% and 50% of the total value of the new part on sale on the date of registration of the payment of the order concerned.
The refund is made according to the method of payment initially used. However, refunds may exceptionally be made by bank transfer. In this case, the Accasteo.com teams will ask the customer to provide a bank account number (RIB). Returns made under conditions that comply with the General Conditions of Sale and Use shall give rise to the reimbursement of the price invoiced for the returned items.
Return transport costs are the responsibility of the Customer, with the exception of the return of a part other than the one ordered, or one that does not conform.
Your refund may be refused in the following cases:
- Product returned in a condition that no longer allows marketing, or incomplete
- Returned product unsuitable, with assembly marks and damaged
- Product returned without the product label
- Withdrawal request made after the withdrawal period has expired
- Warranty denied
In any case, the products must be returned in their original condition, without any trace of assembly or wear. Any product that is not in the same condition as the one in which it was delivered, and which is incomplete, damaged or used will not be refunded.
The products sold by Accasteo.com must be assembled and used by a competent person and under his/her sole responsibility. Accasteo.com shall in no way be held responsible for the consequences of improper disassembly and assembly, the use of an unsuitable product and direct or indirect damage caused to a thing or person, nor shall Accasteo.com be held responsible for any costs incurred for the repair and handling of vehicles equipped with a defective item.
The customer is solely responsible for the manufacturer's recommendations and regulations regarding the compatibility of the product and its use. Within the framework of the legal guarantee, the Seaman company undertakes to replace the defective article with a new replacement article at its own expense. In the event of unavailability of the replacement item, Seaman undertakes to reimburse the customer for the amount of the new item at the price in force in the catalogue on the day of payment of the order on the Accasteo.com website
Special Warranties and Exclusions
The special warranty conditions for the Mavimare range and propellers and their exclusions are defined here.
Hydraulic steering and accessories: 2 years warranty for the Mavimare range.
Causes of cancellation of the guarantee (non-exhaustive list - consult us for details) :
Failure to observe the manufacturer's assembly and installation instructions for complete kits and spare parts for hydraulic steering systems.
Faulty mounting (e.g. mounting on engine exceeding the maximum recommended power or hydraulic hoses are pinched)
Maintenance faults (e.g. bleeding, changing the hydraulic fluid, flushing and greasing)
Presence of impurities in the entire hydraulic circuit
Over- or under-tightening of fixed and moving assemblies
High pressure washing
Propellers: 3 year warranty on all hub and alloy propellers.
Causes of cancellation of the guarantee (non-exhaustive list) :
Mounting fault (mounting on motor exceeding the maximum recommended power)
Incorrect lubrication of the propeller shaft (drive shaft)
Shock on hub and blades while sailing or stationary, dry or wet.
Painting of the propeller not adapted to the manufacturer's recommendations
Accasteo.com cannot be held liable if the non-execution or delay in execution of one of its obligations described in these general terms and conditions of sale and use results from a case of force majeure or an act of God. As such, force majeure is understood to mean any external, unforeseeable and irresistible event within the meaning of Article 1148 of the Civil Code.
Personal Information and Confidentiality
The information and data concerning you are necessary for the management of your order and for our commercial relations. We may need to inform you by email of the availability of updates to new services and products. This site has been the subject of a declaration to the CNIL in the context of the data recording carried out by the Seaman company. Pursuant to Article 34 of the French Data Protection Act of 6 January 1978, then European Regulation No. 2016/679 and its Directive No. 2016/680 of 27 April 2016, which came into force on 25 May 2018, you have the right to access, rectify, modify and delete data concerning you. You may exercise this right by contacting us by post. We do not disclose any personal information to third parties. The information that you send us is kept for the sole purpose of meeting your needs and expectations. At no time do we have access to your credit card information during the online purchase: you enter your card number directly on the secure server of PayPlug, which ensures confidentiality and simply informs us in return of the acceptance or refusal of the payment. By browsing our site, you agree that we may use and store cookies on your computer to facilitate your use of our services.
Accasteo takes particular care to ensure that its Services constitute a secure space on the Site for all Users. However, Accasteo cannot guarantee this, since by using Accasteo's Services, the User agrees to (non-exhaustive list) :
- not to use the Services for any purpose that is unlawful or contrary to these Terms and Conditions,
- not to use malicious means and computer interfaces to access the Services and extract data from other Users,
- not to use or develop third party applications that interact with the Services or the content or data of other Users, without the written authorisation of Accasteo,
- not to use the Services in a manner that could disturb, disrupt, adversely affect other Users or prevent them from taking full advantage of the Services, or that could damage, disable, overburden or impair the operation of the Services,
- not to use or attempt to use another User's account, username or password without authorization,
- not ask for another User's login details,
- not to publish content contrary to public order,
- not to encourage or promote any activity that would be contrary to the provisions of these Terms and Conditions of Sale and Use.
Accasteo.com is bound by an obligation of means concerning the information made available to Customers.
Accasteo.com takes all necessary steps to ensure the reliability of the information on its site. Despite daily monitoring and updating, Accasteo.com cannot be held liable for any technical inaccuracies, typographical errors or omissions that the content of the site may contain, nor for the results that may be obtained from the use of this information.
The Customer acknowledges that the photographs, information and visuals of the products presented on the site have no contractual character. Under no circumstances will Accasteo.com be held responsible for any fact related to the image of the product concerned.
If a Customer notices any anomalies on the site, he can report them to Accasteo.com directly online on the site via the contact form.
After the purchase of a Product or the use of a Service on the Site, Accasteo has the possibility to contact the User by email to invite him/her, without any compensation, to file an online notice regarding the report/quality of the Product purchased on the Site or to share his/her Accasteo customer experience.
The filing of a notice is reserved solely for Accasteo clients, which must necessarily relate to a consumption experience experienced personally and individually.
The User's rating is counted in terms of the number of stars awarded (maximum 5). The User assigns a rating which must reflect the positive points and points for improvement that he or she has noted during his or her consumer experience on the Site and which are intended to advise Accasteo's customers or future customers in their decision to purchase on the Site.
Accasteo invites the User to protect his or her privacy and not to disclose information about his or her personal data (name, telephone, email, postal address, etc.) in the notices published on the Site.
Accasteo may possibly display the following information on the notices:
- the date and time of filing of the notice,
- the date of consumption experience,
- the first and last name of the author of the notice.
The User accepts that Accasteo may use his or her e-mail address to: invite him or her to publish notices, contact him or her to notify him or her of the publication or refusal to publish his or her notice, provide him or her with a reply to his or her notice, etc.
All notices posted by the User are kept by Accasteo for the duration necessary for its operation.
The User acknowledges and accepts that the opinions published on the Site are subject to moderation by Accasteo. Notices that comply with the General Terms and Conditions of Sale and Use are published directly on the Site, and those that do not comply with them are automatically deleted by Accasteo.
Accasteo reserves the right, at its sole discretion, to modify or delete any notices published on the Site by the User from the moment Accasteo considers that their contents deviate from these General Terms and Conditions of Sale and Use.
The User accepts that Accasteo has the right to use, reproduce, adapt, store, publish, translate, exploit, distribute and display the content, in whole or in part, of the notice for the purposes of statistical studies, marketing or commercial prospecting, in accordance with the intellectual property rights that the User may claim.
Links to Third Party Sites
The sites linked directly or indirectly to the Accasteo.com site are not under our control. Consequently, Accasteo.com assumes no responsibility for the information published on these sites. Links to third party sites are provided solely as a convenience and do not imply any responsibility for their content.
You agree to:
- provide true and truthful information about yourself
- to respect the present general conditions of sale and use and to fully adhere to them.
It is your responsibility to check the details of your Order carefully before proceeding to payment. By proceeding with payment, you agree to pay the price of the item indicated on the site at the time of your purchase. Non-compliance with these obligations or non-payment of the order (refusal of the cheque on cashing or repudiation of payment made by credit card) will result in the cancellation of your order without notice.
The User is responsible for the risks related to the use of his or her login and password linked to the Accasteo account. The User's password must remain secret. The User undertakes to protect and guarantee the confidentiality of his or her authentication elements, it being specified that he or she remains fully responsible for all activities that occur in his or her name on the Site and on his or her Accasteo account, whether or not he or she is aware of them.
The User is solely responsible for his navigation on the Site.
Assignment of liability
The customer is not entitled to grant or transfer rights and obligations arising from this contract.
The User acknowledges that all content appearing on the Site, including in particular: the domain name, trademarks, texts, graphics, photographs, drawings, sounds, data, images, audio and video, as well as Accasteo's tree structure, navigation plan, logos, the design and organisation of its sections, their titles, databases, structures and content, whether existing or future, are protected and are the exclusive property of Accasteo.
Consequently, without the express and prior authorisation of Accasteo, all reproductions, representations and uses by the User are prohibited.
Any failure by the User to comply with these obligations would constitute an infringement.
Conclusion and performance of a contract
You declare that you have read and accepted the terms and conditions of the order and in particular the information on the characteristics of the products or services ordered, the price, the delivery, the conditions of use as well as these General Terms and Conditions before placing your order. You declare that you have full legal capacity to place an order and accept these general terms and conditions. The contract is established as soon as the customer completes and confirms the registration form on the site and when the Seaman company has processed the order.
The User acknowledges that the computerized consent registers kept within Accasteo's electronic file processing servers, electronic communications and electronic documents are considered proof of exchanges between the User and Accasteo. The User acknowledges that these electronic exchanges have the same probative value as written and paper documents.
The User acknowledges and accepts that, after authentication on the Site, any manifestation of will through the use of the Services offered by Accasteo, whether paid for or free of charge, constitutes an electronic signature and characterises proof of consent within the meaning of the provisions of the Civil Code.
This contract is subject to French law. The language of this contract is the French language. In the event of a dispute, the French courts shall have sole jurisdiction.
In the event of a dispute, our customer service is at your disposal in French and English only, in order to seek an amicable settlement. Requests are to be sent by email from the contact form on our website Accasteo.com on the "Contact Us" page. Or by mail to the address below:
6 rue Saint Nicolas
56140 Caro (France)
Accasteo.com is published by the company Seaman SAS, whose head office is located at 6 rue Saint Nicolas, 56140 Caro - France Siren: 834946931 - RCS Valves - APE: 7010Z . The Accasteo.com website is hosted by: OVH - SAS au capital de 500 k€ RCS Roubaix - 140 Quai du Sartel - 59100 Roubaix - France. Accasteo is a registered trademark owned by the Seaman company.
Last update : 08 January 2020
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