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Frequently ask questions
In the majority of cases we deliver orders within 48 hours for the UK, and sometimes even in less than 48 hours!
If we receive payment for your order before 3 p.m. (UTC+2), the order leaves the same day and is delivered in 90% of cases within 48 hours.
The order deadline is indicated on the product datasheet, it is calculated in real time.
You can also calculate the time for any other destination by clicking "edit" to the right side of "Destination".
Yes of course ! Simply register, access your account, then go to the page: My addresses
After clicking on My Addresses, you will find a button at the bottom allowing you to enter other shipping or billing addresses.
Note that you will need to give each address a name, which will let you know which address corresponds to which address. For example: invoice address, or address in London.
When ordering, all you have to do is choose the address dedicated to delivery and the address for billing.
Yes it's possible. To do this, follow the DHL instructions that you received by SMS or Email after your order has been shipped.
Once the package has been dropped off at a relay point, you have 7 days to collect it.
Yes of course ! To reschedule the delivery of your package, go to the DHL website:
or contact DHL Customer Service on +44 (0) 2476937770.
You can pay for your order by credit card (100% secure payment by HTTPS), via PayPal, or by bank transfer. Your order will be processed upon receipt of your payment.
Yes, absolutely. We use the highest security standards throughout the payment process as well as throughout all navigation on our site.
You can verify this by the presence of HTTPS in front of our site address and the padlock on the left:
We never know your banking information, or even your password which is encrypted on our server as soon as it is entered. It is indecipherable.
Payment is between you and your bank only. This guarantees perfect confidentiality of exchanges during your order.
On each product sheet, you will find detailed photos, a complete description and the non-exhaustive list of motors compatible with this part.
However, it is possible that this is the correct part, but that we have not indicated the year of your engine because we do not have all the manufacturer data in our possession. We can verify this information for you, if you provide us with the brand, power, cycle (2 Stroke or 4 Stroke) and serial number of your engine.
Check that the photo corresponds to that of your old part because the photos on our site are the real photos of the parts, they are contractual.
If after that, you still have doubts, send us an email to contact@accasteo.com detailing your needs as much as possible (the brand, power, serial number of your engine). We will respond to you quickly.
We distribute the 2 types of parts, original manufacturer parts and adaptable parts.
The original manufacturer's parts have the mention “original part” on the product sheets.
Please note that we select all the adaptable parts available on our website ourselves for their quality. Moreover, our adaptable parts are guaranteed between 2 and 4 years, depending on the parts. We would not offer such long guarantees if we were not sure about the quality of our parts.
No, there is no deposit, and therefore there is no need to return your old starter! Tip: keep it, it might be useful one day for possible spare parts :-)
No, there is no deposit, and therefore there is no need to return your old alternator! Tip: keep it, it might be useful one day for possible spare parts :-)
You can access your customer account here:
I LOG IN TO MY ACCOUNT
Yes it is necessary, this will allow you to easily track your order, download your invoice and request assistance if necessary.
No problem, just click on the link “Forgot your password?”, on your account login page.
You will receive a link within a few minutes allowing you to create a new password.
You can request a return for the part you received by opening an after-sales service request from your customer account.
Log in to your customer account here:
I LOG IN TO MY ACCOUNT
On your last order, click on REPORT A PROBLEM and fill out the form that appears on the screen.
We identify your orders and your customer account from the email address that was used during your registration. If you use another email address to contact us, we will not be able to identify you and processing your request will take much longer.
You can send the photos and videos requested by our customer service to contact@accasteo.com
If your files are too large and cannot be sent by Email, use the free service: https://wetransfer.com with contact@accasteo.com as recipient.
It depends :
- if we deliver to you by mistake (which is very rare) a part different from the one you ordered, we will cover the return costs.
- in the event of an error on your part, or if you have changed your mind, the transport costs linked to the return of the product remain your responsibility.
Be sure to return the part to our after-sales service address provided to you when you requested assistance.
We do not collect packages sent to post office or relay points without prior agreement from us.
The refund will be made in the same way as payment for your order was made.
So, if you paid for your order by credit card, your bank account will be credited and if you paid by PayPal, your PayPal account will be credited.
However, we can exceptionally ask you for your bank account details to reimburse you by wire transfer.
You will receive your refund within approximately 72 hours from receipt and validation of your return by our customer service.
In the event of an error on your part when placing your order, or if you have changed your mind, shipping costs are not refunded, only the price of the part is refunded to you.
If the returned part contains dirt, assembly marks or impact marks, penalties of between 30% and 60% of the value of the part will be applied, or the return will be refused and the part will be returned to you at your expense.